Shipping policy
Maison Dormé Shipping Policy
Last updated: August 2026
At Maison Dormé, we want your order to arrive safely and as smoothly as possible. Below you'll find everything you need to know about processing, delivery and tracking your order.
Order Processing
Orders are typically processed 1-2 Business days after your order has been confirmed.
During busy periods, product launches, sales and holidays, processing may take slightly longer. Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information where available.
Estimated Delivery Times
Estimated delivery times are shown at checkout and may vary depending on your location and the shipping method selected.
Please note that delivery estimates begin after your order has been processed and dispatched.
Delivery times are usually 3-4 business days. Occasionally, delays may occur due to couriers, customs, severe weather, public holidays or other circumstances outside of our control.
Shipping Costs
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
From time to time, Maison Dormé may offer free or discounted shipping promotions. Any conditions relating to these promotions will be displayed on our website.
Order Tracking
All orders are tracked, provided with a tracking number so you can keep up to date with your order.
Please allow some time for the courier's tracking system to update after receiving your dispatch confirmation.
Incorrect Shipping Information
Please check your delivery details carefully before completing your order.
If you've entered an incorrect address, contact us as soon as possible. We'll do our best to update your information before dispatch, but we cannot guarantee changes can be made once an order has entered processing or been shipped.
Maison Dormé cannot be held responsible for orders delivered to an incorrect address supplied by the customer.
Lost, Delayed or Missing Parcels
If your tracking shows your parcel as delivered but you haven't received it, we recommend first checking around your property, with household members or neighbours, and contacting the relevant courier.
If you still cannot locate your parcel, please contact us and we'll help investigate the issue.
If your parcel appears to be significantly delayed or lost in transit, please contact our customer care team with your order number and delivery details.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the product and packaging so our team can review the issue.
International Orders & Customs
For international orders, customs duties, import taxes or other local charges may apply depending on the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not controlled by Maison Dormé.
Changes & Cancellations
We begin processing orders quickly, so we're unable to guarantee that an order can be changed or cancelled after it has been placed.
If you need assistance, please contact us as soon as possible after ordering.
Contact Us
If you have any questions about your delivery or need help with an existing order, please contact:
Maison Dormé Customer Care
Email: hello@maisondorme.com
Please include your order number when contacting us about an existing purchase so we can assist you more quickly.