Contact information

We’re here to help. If you have a question about your order, our products, delivery, returns or anything else, please get in touch with the Maison Dormé team.

Customer Support

Email: hello@maisondorme.com

Our customer care team aims to respond to all enquiries within 1–2 business days.

Order Enquiries

If you're contacting us about an existing order, please include your order number and the email address used when placing your order. This will help us assist you as quickly as possible.

Customer Service Hours

Monday – Friday: 9:00am – 5:00pm
Saturday – Sunday: 9:00am - 3:00pm

Please note that response times may be slightly longer during sales, product launches and public holidays.

Returns

For return or refund requests, please review our Returns & Refund Policy before contacting us. When getting in touch, include your order number and details of the item you wish to return.